The application dealing with that information must support repetitive and huge data processing, topologic tools and an efficient query engine.

In order to make its distance calculations more precise and to display a map helping the operator locate the caller, IMA choose GeoConcept for its GeoReacting Plus Call Center module.

500 positions on 5 European sites have been equipped with the GR+ Call Center solution...

Results weren’t long in coming : thanks to GR + Call Center, IMA can now run 35,000 queries a day, run distance calculations within 32 milliseconds and ensures its member a better quality of service as well as shorter response times.

"Because we now better deal with distances, our members are assisted in the best possible conditions : we can guarantee our response times while keeping costs under control, providing our consumer 24/7 satisfaction. We are efficient in the field because we efficiently manage distances and itineraries.

Moreover, services enriching our cartographic software with geolocalization components opened up new vistas for our company” Inter Mutuelles Assistance Computer Study Manager François Dardun said..

"We are big consumers of the GeoConcept solution since we’ve used it several millions of time this year. It can run any itinerary calculation within 32 milliseconds."