Services/Telecom/Utilities

Geomarketing has been used extensively in the telecoms sector for some time, while mapping technologies have long been the medium of choice for managing utilities networks. Solutions for optimizing the productivity of customer services and mobile staff is particularly interesting for today’s managers, just as scheduling optimization is of crucial importance in the services sector, with the average enterprise scheduling and planning numerous interventions every day.

GeoConcept’s customers include:

Energy: TOTALFINAELF, ESSO, Electricité de France, Gaz de France, Novacarb, MGE by Schneider Electric, Services Industriels de la Ville de Genève...

Telecoms: Orange France, France Telecom, Alcatel, ART, La Poste,...

Services management: ISS, KparK, Bubendorff, OGF...

MGE and Schneider Electric: energy efficiency services

Schneider Electric’s subsidiary American Power Conversion (APC) chose to install its customer services departments with GeoConcept, and a powerful scheduling and planning tool for its mobile technical staff.

ISS : streamlined cleaning services

Benefiting from a flexible and scalable decision-making tool.

Originally a Danish company, ISS currently regroups eight different business activities in an integrated facility service offering. It is with a view to streamlining their cleaning activity that it has incorporated the geographical dimension within its internal information system.

OGF (Funeral Directors)

Optimising relationships of proximity with customers.

France’s leading private funeral services business invested in a range of products in the GeoConcept family (GeoConcept Expert, Sales & Marketing, Miner and Universal Geocoder) a little less than a year ago, with the aim of understanding and improving their sales outlet location strategy (approximately 1,000 outlets). Providing sector managers with cartographic "kits" has increased their autonomy, enabling them to draw up medium-term business strategies and anticipate future investment.

Bubendorff : installation and maintenance of electrical shutters

For an efficient after-sales service.

The European leader Bubendorff group has become the key provider of electrical shutters.

KparK : woodwork renovation

Centralization of sales administration and services activities : schedules and technicians optimisation. Since 1989, KparK has been replacing or restoring woodwork of any kind (windows, doors, shutters...)